|     home
Biker Patches   |   Other Products   |   Customer Comments   |   Order Information   |   Contact Us   |   Links

Ordering Information

Placing an order for our products with us is really quite simple and painless.  

We have a secure shopping cart for your use which is probably the most convenient however, you may call us at (865) 816-3638 from 10 AM to 5 PM (Eastern Time), Monday through Friday.  

You can also send us an e-mail telling us what you want, including your phone number, and we will get back to you as soon as possible.  

We accept American Express, Discover, Visa and MasterCard but please don't send a charge card number via e-mail as the security doing that is questionable.

We also accept a check or money order as payment. Please make either payable to Mike Barnes or Carey Barnes.

If we make a mistake we will correct it.
If for some reason, your order is shipped correctly and you want to return it, we will accept the return and charge a 15% restocking fee. This covers our processing and free shipping costs. T-shirts and belts are not returnable due to the custom nature of the order.
Call us before returning an item.
Absolutely no returns will be accepted after 30 days.
If an order is shipped to the address specified on the order and returned, by the post office as undeliverable, postage for re-shipping the order may be charged.

Orders Shipped to United States Addresses
All orders in the United States are shipped Free, via first class mail.

You may request Priority Mail shipping (2-3 days in most cases) or Express Mail (overnight in most cases) shipping by entering the request in the secure server's comments box. The actual cost of this expedited shipping will be added to the cost of the order after we receive it from the server and before we process the order.
Orders Shipped out of the United States
Orders leaving this country must be paid for with a credit card, as we will not process foreign checks or foreign money orders.

They are shipped via First Class International mail the majority of the time. Actual postage is charged for orders shipped out of this country. We do not make money on postage!!! This is added to the total for the order after we receive it and before the order is processed.

The normal delivery time on orders shipped out of this country via air letter post is 7-10 days.

All images and text are the sole property of Smokey Mountain Trading & Rose Leather Works